Our Commitment
Gambling is a form of entertainment — it is not a reliable source of income, and no casino game produces consistent positive returns for players over time. Parimatch is committed to providing a safe, fair and transparent environment, and to giving every player the tools they need to stay in control.
Player Protection Tools
How to Set Limits
- Log in and open Account → Settings → Responsible Gambling.
- Choose the tool you want and enter your preferred value.
- Confirm. Restrictive limits apply instantly; increases are delayed by 24 hours as a safeguard.
Self-Exclusion
Self-exclusion blocks access to your account across every device. Temporary self-exclusion runs for a minimum of 6 months. Permanent self-exclusion cannot be reversed. During an exclusion period, re-registration is prevented and marketing communications are stopped.
Recognising Problem Gambling
Consider whether any of the following apply to you:
- Spending more time or money on gambling than you intended.
- Chasing losses or gambling to recover money.
- Gambling affecting work, relationships, or finances.
- Borrowing money or selling possessions to gamble.
- Feeling anxious, guilty, or unable to stop.
If you recognise these signs, set a limit, take a cooling-off period, or self-exclude — and reach out for free, confidential support.
Protecting Minors
Parimatch is strictly an 18+ service. Age verification is mandatory. Any account found to be held by a person under 18 will be immediately suspended and all funds returned. We support parental control software such as GamBlock and Net Nanny for households with minors.
External Support
Contact Us
Our 24/7 support team can help you set limits, take a break, or self-exclude. Start a live chat or email [email protected]. For more answers see our FAQ & Support page.